We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at diveraustralia@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at diveraustralia@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Free Accessory Bundle Policy
Eligibility
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Minimum Purchase Requirement: To be eligible for the free accessory bundle, customers must make a purchase totaling $500 or more, before taxes and after any discounts are applied.
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Qualifying Purchases: All items available for purchase on our platform are eligible for this offer, unless specifically excluded in the terms and conditions of this policy.
Bundle Details
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Contents of the Bundle: The free accessory bundle includes [list the specific items included in the bundle]. The items in the bundle cannot be exchanged or substituted.
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Availability: The free accessory bundle offer is valid while supplies last. If the bundle is no longer available, we reserve the right to substitute a bundle of equal or greater value.
Redemption Process
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Automatic Redemption: The free accessory bundle will be automatically added to the cart for qualifying purchases at checkout.
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Shipping: The accessory bundle will be shipped together with the qualifying purchase. Standard shipping policies apply.
Return Policy
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Bundle Return: If a customer chooses to return their qualifying purchase, the free accessory bundle must also be returned in its original, unused condition. If the bundle is not returned, or is returned used or damaged, its value will be deducted from the refund.
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Full Refund: If the customer returns the qualifying purchase and the accessory bundle in compliance with our return policy, a full refund will be applied to the original method of payment.
Exclusions and Limitations
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Exclusions: This offer cannot be combined with any other promotions or discounts unless expressly permitted by our terms and conditions.
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Modification or Termination: We reserve the right to modify or terminate this offer at any time without prior notice.
DiveR Return Policy
At DiveR, we strive for complete customer satisfaction. If you find a need to return a product, please note the following terms of our return policy:
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Return Approval Process: To initiate a return, you must first contact our support team with a detailed description and photo evidence of the item. Returns without prior approval through photo identification will not be accepted.
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Return Shipping Expenses: All costs related to return shipping are the responsibility of the customer. This includes, but is not limited to, postage, packaging, and any additional insurance. DiveR will not reimburse these expenses.
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Condition of Returned Items: Items must be returned in their original condition, including packaging, documentation, warranty cards, manuals, and accessories. Any use or damage to the product may result in a partial refund or refusal of the return.
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Refund Processing: Upon receipt and inspection of the returned item, we will process your refund. Please note that the original shipping fees are non-refundable. Refunds will be issued to the original method of payment within a specified number of business days.
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Exceptions: Certain items may not be eligible for return. These include custom orders, final sale items, or products that have been modified or altered.
Customer Service
For any queries or concerns regarding this policy, please contact our customer service team at (diveraustralia@gmail.com).
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
